IT SUPPORT TECHNICIAN

QUALIFICATIONS:

• Matric
• Information Technology related qualification at NQF level 5.

KNOWLEDGE AND EXPERIENCE:

• Min 4-5 years IT support experience in an environment with similar IT systems and requirements.

ADVANTAGEOUS ATTRIBUTES:

• Customer service orientation – Able to handle a demanding customer environment
• Good problem solving and decision-making skills.
• Dynamic self-starter that don’t need to be told what to do and how to do it
• Attention to detail and handle pressure.
• Adaptable as this is a constantly changing environment.
• Be action and results orientated.

OVERALL RESPONSIBILITIES INCLUDE:

• Provide Hardware support on all Corporate Hardware e.g. PC’s, Mobile Worker Warehouse & Scanners and other peripheral devices.
• Provide Software support on all corporate software e.g. Compu-Clearing, Lotus Notes & all Microsoft products.
• Support on local and wide area networks.
• Support and update anti –virus protection inclusive of In-houses PC’s.
• Ensure all Servers are operational maintaining and up time of 99%.
• Ensure all servers are backed up daily, and system restores are tested monthly.
• Ensure all In-house PC’s are backed up monthly. Escalate any failures to the IT team leader.
• Pro-active management of all systems prints queues, these include open spool, and VPS and LAN print queues.
• Co-ordinate with Customer and IT team leader to find downtime slots for upgrades and maintenance.
• Resolutions and escalation of IT incidents are formally reported to IT Infra Manager.
• Ensure change control procedure are adhered to and enforced in conjunction with Corporate IT.
• Ensure all corporate standards are adhered to.
• Ensure legality of all software loaded on PC’s.
• Ensure user’s backup all business data residing on their PC’s.
• Ensure PC’s are updated monthly with the latest anti-virus protection software.